Retention Dimensions 2023 - The Comprehension Dimension

Why do we ask great questions in exit interviews yet neglect to ask earlier when we can make a difference?

The best leaders do ask. They ask early and often. They listen carefully to the answers. And they collaborate with their talented people to help them get more of what they want, right where they are. Two decades ago, we coined the term “Stay Interview” to describe this conversation. We even wrote a book about it! Yet, when I suggested to clients that they ask employees about their goals, their talents, their fears, and their development needs, many looked at me with a blank stare. They simply didn’t know how to ask the questions. They wanted me to give them the words! They wanted me to provide them with a script, a cheat sheet. So, I did. Read on for my tips.