by Beverly Kaye and Sharon Jordan Evans
Stay interviews prevent exit interviews!
You can't afford to lose them. They're your stars and your solid citizens. You wonder if they're happy in your organization—and what might keep them there. To find out, you could:
A. Conduct a survey—then try to guess who said what.
B. Take note of their latest tattoos. Is your company logo among them?
C. Ask, “What will keep you here?”
The correct answer is C. It's the opening line of a great stay interview, and it could make the difference between keeping and losing your best people.
Worried that your talented people will want things you can't deliver, like more money or a big promotion? Beverly Kaye and Sharon Jordan-Evans have a simple four-step process for dealing with that. Not sure how to get started? They provide dozens of suggested questions and icebreakers. Think you don't have time? They offer all kinds of creative time-saving options for where, when, and how you can do stay interviews.
Praise for Hello Stay Interviews, Goodbye Talent Loss
“Before reading this book, I thought interviewing people stopped once they were hired. The simple, pragmatic ideas and strategies in this gem of a book are just what I need to keep the great people I have.”
Beth Loeb Davies, Director of Employee Development, Tesla Motors
“The inventors of stay interviews have produced a terrific playbook to help managers everywhere successfully meet today's pressing challenge of talent retention and engagement.”
Kevin D. Wilde, Former Chief Learning Officer, General Mills
“I'm amazed at how many managers don't tell their good people how much they care about them and want them to stay until they're in the middle of the exit interview. Read this book and use stay interviews to keep your best people happy and productive.”
Ken Blanchard, coauthor of The One Minute Manager® and Great Leaders Grow